Health & Social Care

A partner to support your organisation’s continuous improvement and certification process.

We help you to...

  • protect your managerial staff
  • contribute to your sustainable success
  • ensure compliance with standards

Contact us for more information or a quote.

ProCert's Health and Social Care service is specifically tailored to these fields:

  • Acute care hospitals
  • Treatment and rehabilitation centres
  • Social welfare institutions
  • Private clinics
  • Sheltered housing schemes
  • Institutions for minors or adults with disabilities
  • Specialised addiction centres
  • Establishments catering to people in difficulty, with sheltered workshops or partner companies...

Which standards apply to my organisation?

ProCert assists in developing the standards by working with the statutory authorities - including the Swiss accreditation service/SAS and the Cantons – and with umbrella organisations such as Insertion Suisse. ProCert helps you select the standard that best suits your organisation.

The ISO 9001:2015 version has become the international benchmark in the health and social care sector, focusing on recognised good practice as shown below:

  • "client focus", beneficiary or resident
  • analysis of the context and stakeholders' expectations
  • risk and opportunity management
  • management responsibilities
  • staff involvement
  • process-based approach
  • evidence-based decision making
  • the logic of continuous improvement

ISO has inspired the national or inter-cantonal standards developed for the social care sector, in consideration of their specific needs:

  • CLASS, the criteria required for Latin Switzerland’s social institutions.
  • In-Qualis (formerly AOMAS 2010), used in social inclusion contexts.
  • QuaTheDA (FOPH standard), for the specific requirements of addiction management, health promotion, and preventative care

We can apply a combination of these standards depending on your specific service - further training is one example here. (see eduQua). 

Download a model certificate

Useful links

The benefits to you at a glance


  • Plaquette Santé & Social brochure (Health and Social Care, in the "Presentation of the domains" section. In French )
  • Interactive brochure PDF interactif Santé (Introduction to the Quality Management System (QMS) for the health sector. In French in the "Presentation of the domains" section)
  • Interactive brochure PDF interactif Social (Quality Management System (QMS) for the social care sector. In French in the "Presentation of the domains" section